Embody is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how your information is collected, used and stored when you interact with Embody.

Collection of personal information

Embody may collect personal information that you choose to provide, including your name, email address, phone number and health information. This may occur when you:

Book an appointment

Complete intake or consent forms

Sign up to the email newsletter

Contact Embody via the website or email

Health information is collected only when necessary to provide physiotherapy services.Telehealth services may be offered where appropriate. Any personal or health information shared during telehealth consultations is handled in accordance with this Privacy Policy and stored securely using Splose. While reasonable steps are taken to protect your privacy, telehealth involves the use of digital technologies and may carry inherent security risks outside Embody’s control.

Use of personal information

Your personal information is used for purposes including:

Providing physiotherapy care and managing appointments

Communicating with you about your care, bookings or enquiries

Sending optional email updates or educational content (if you have subscribed)

Meeting legal, regulatory and professional obligations

Your information is not used for unrelated purposes.

Storage and security

Embody uses Splose, a secure patient management system, to store clinical records and appointment information. The website and email communications are managed through Ivorey. Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access or disclosure.

Disclosure of information

Your personal information will not be sold or shared with third parties. It may be disclosed only when:

Required or authorised by law

Necessary to provide your care (for example, with your consent, to another healthcare provider)

Email communications

If you subscribe to Embody’s email newsletter, your email address will be used only for the purpose of sending relevant updates and information. You can unsubscribe at any time using the link provided in every email.

Subscribing to the newsletter does not create a practitioner–patient relationship.

Access and correction

You may request access to, or correction of, your personal information at any time by contacting Embody.

Questions or concerns

If you have any questions about this Privacy Policy or how your information is handled, please contact Embody directly.